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1. Order Processing

• All orders are prepared within 24–48 working hours from the time of order confirmation.
• During peak times or official holidays, preparation time may slightly increase, and the customer will be notified accordingly.

2. Shipping Duration

• Within Cairo, Giza, and Alexandria: 1 to 2 working days.
• To other governorates: 3 to 5 working days.
• The duration may be affected by shipping company circumstances, weather conditions, or official holidays.

3. Shipping Fees

• The shipping cost is determined based on the amount displayed on the website, and in some cases, shipping may be free.

4. Packaging

• All "bodyPrime" products are packaged in a safe and secure manner to prevent any leakage or damage during shipping.
• We use appropriate packaging materials to maintain the quality of medical and cosmetic products until they reach the customer.

5. Shipping Responsibility

The shipping company is responsible for delivering the order to the customer; however, we follow up with both the customer and the company to ensure the order arrives in the best condition and within the specified timeframes.